INTERNATIONAL LOGISTICS EXPERTS

INTERNATIONAL LOGISTICS EXPERTS

GLOBAL SOLUTIONS

2016 - 2017 GLOBAL SHIPMENTS

0

428

Shipments

From USA to Europe

0

13,461

Shipments

From USA to Japan

Carter operates strategically from several logistics centers throughout the US, providing lean supply chain capabilities to its customers all over North America. Our partnership with Hitachi Transport System allows us to provide global logistics solutions to our customers all around the world. Hitachi Transport System operates in 30 countries, with over 50,000 employees, 18 companies, and 765 sites worldwide. Through our extensive network of quality affiliates, we offer ocean and air expedite services to keep your freight moving to its destination, wherever that may be.

GLOBAL PARTNERS

FlyJac Logistics

Headquarters: Chennai in Southern India
Services: Freight transportation, air freight, ocean freight, custom clearance, project logistics, warehousing, distribution, 3PL, reverse logistics and end-to-end supply chain management

Mars Logistics

Headquarters: İSTANBUL, TÜRKİYE
Services: Fair and event logistics, road transportation, sea freight, rail freight, intermodal, air freight, insurance, customs clearance management, warehousing, distribution services, project transportation

Vantec Hitachi Transport System (USA), INC

Headquarters: Torrance, California
Services: Air Freight, ocean freight solutions, customs brokerage, contract logistics, supply chain management, special project cargo, IT services, cargo insurance , warehousing

James J. Boyle & Co.

Headquarters: Los Angeles, California
Services: Import, logistics, cargo logistics, cargo insurance, drawback, consulting special projects, IT Systems

Vantec Logistics Mexico S.A. DE C.V.

Headquarters: Aguascalientes, Mexico
Services: Contract logistics, freight forwarding, warehousing, transportation, IT logistics engineering, hybrid logistics, JIT delivery, X-dock, synchronized delivery, returnable packaging

ESA s. r. o.

Headquarters: Czech Republic
Services: Green 3PL solutions, air, ocean, rail transportation, customs clearance, warehousing, goods packaging, FMCG Sale, outsourcing

Nisshin Logistics Co., Ltd

Headquarters: Shiojiri, Nagano (Japan)
Services: Consolidation service, LCL cargo, buyer’ consolidation service, import consolidation, container service, container trucking, bulky trucking, door to door service, freight forwarding

Eternity Grand Logistics

Headquarters: Samutprakarn, Thailand
Services: Container haulage, customs clearance, contract transports, warehouse & distribution, cross border transport, freight forwarding

Hitachi Transport System (Europe)

Headquarters: Netherlands
Services: Supply chain management, warehousing, customs & tax services, express parcel service, transport

Vantec Europe Limited

Headquarters: Washington, Tyne and Wear (United Kingdom)
Services: Freight forwarding, warehousing, transportation, IT logistics engineering, hybrid logistics, JIT delivery, X-dock, synchronized delivery, returnable packaging

Vantec Hitachi Transport System (Hong Kong) Ltd.

Headquarters: Hong Kong: Shatin, Kwai Chung
Services: Air cargo, sea cargo, warehouse management, 3PL

Hitachi Transport System (Asia) Pte. Ltd

Headquarters: Singapore
Services: Freight forwarding, warehousing, distribution, projects & operations

GLOBAL PARTNERS

FlyJac Logistics

Headquarters: Chennai in Southern India
Services: Freight transportation, air freight, ocean freight, custom clearance, project logistics, warehousing, distribution, 3PL, reverse logistics and end-to-end supply chain management

Mars Logistics

Headquarters: İSTANBUL, TÜRKİYE
Services: Fair and event logistics, road transportation, sea freight, rail freight, intermodal, air freight, insurance, customs clearance management, warehousing, distribution services, project transportation

Vantec Hitachi Transport System (USA), INC

Headquarters: Torrance, California
Services: Air Freight, ocean freight solutions, customs brokerage, contract logistics, supply chain management, special project cargo, IT services, cargo insurance , warehousing

James J. Boyle & Co.

Headquarters: Los Angeles, California
Services: Import, logistics, cargo logistics, cargo insurance, drawback, consulting special projects, IT Systems

Vantec Logistics Mexico S.A. DE C.V.

Headquarters: Aguascalientes, Mexico
Services: Contract logistics, freight forwarding, warehousing, transportation, IT logistics engineering, hybrid logistics, JIT delivery, X-dock, synchronized delivery, returnable packaging

ESA s. r. o.

Headquarters: Czech Republic
Services: Green 3PL solutions, air, ocean, rail transportation, customs clearance, warehousing, goods packaging, FMCG Sale, outsourcing

Nisshin Logistics Co., Ltd

Headquarters: Shiojiri, Nagano (Japan)
Services: Consolidation service, LCL cargo, buyer’ consolidation service, import consolidation, container service, container trucking, bulky trucking, door to door service, freight forwarding

Eternity Grand Logistics

Headquarters: Samutprakarn, Thailand
Services: Container haulage, customs clearance, contract transports, warehouse & distribution, cross border transport, freight forwarding

Hitachi Transport System (Europe)

Headquarters: Netherlands
Services: Supply chain management, warehousing, customs & tax services, express parcel service, transport

Vantec Europe Limited

Headquarters: Washington, Tyne and Wear (United Kingdom)
Services: Freight forwarding, warehousing, transportation, IT logistics engineering, hybrid logistics, JIT delivery, X-dock, synchronized delivery, returnable packaging

Vantec Hitachi Transport System (Hong Kong) Ltd.

Headquarters: •Hong Kong: Shatin, Kwai Chung
Services: Air cargo, sea cargo, warehouse management, 3PL

Hitachi Transport System (Asia) Pte. Ltd

Headquarters: Singapore
Services: Freight forwarding, warehousing, distribution, projects & operations

INTRA-MEXICO

SUPPLY CHAIN LOGISTICS

What Sets Us Apart

1. Intra-Mexico Milk Run

Well known in the US, the Shared Milk Run is not as well established in most Intra-Mexico transportation. This alone sets our supply chain services apart from other providers. Our Intra-Mexico Milk Run network is large and growing and it saves our customers time and money daily.

2. A Strong Connection with the Mexico Team

While many companies are forced to accept different standards when crossing borders, our partners maintain the same high-quality standards in both the US and Mexico. The exceptional operations team and partner carriers in Mexico enable us to offer seamless service that crosses the border and spans both countries.

3. Laredo Terminal Near Two Border Crossings

This terminal offers over 95,000 sq. ft. of crossdock and warehouse space, but most importantly, it offers a skilled team that specializes in getting freight across the border quickly.

Services:

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Services:

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Call Us 24 Hours a Day
7 Days a Week
800.738.7705

Call Driver Recruiting
Weekdays 8 -5 EST
877.628.6806

Call Us 24 Hours a Day
7 Days a Week
800.738.7705

Call Driver Recruiting
Weekdays 8 -5 EST
877.628.6806

Crossdock Locations

Romulus, MI

Cross Dock Terminal & Warehouse
Romulus, MI
800-738-7705
Anderson, IN

Corporate Headquarters
Crossdock Terminal & Warehouse
Anderson, IN
800-738-7705
Dayton, OH

Cross Dock Terminal & Warehouse
Dayton, OH
800-738-7705
Hebron, KY

Fleet Operations
Hebron, KY
800-738-7705
Knoxville, TN

Cross Dock Terminal & Warehouse
Knoxville, TN
800-738-7705
Paragould, AR

Cross Dock Terminal & Warehouse
Paragould, AR
800-738-7705
Canton, MS

Fleet Operations
Canton, MS
800-738-7705
San Antonio, TX

Driver Drop Lot
San Antonio, TX
Laredo, TX

Cross Dock Terminal & Warehouse
Laredo, TX
800-738-7705
Silao, Guanajuato, Mexico

Carter Logistics Mexico
Silao, Guanajuato, Mexico
+52-612-980-0534

© 2020 CARTER LOGISTICS. ALL RIGHTS RESERVED. - WEBSITE DESIGN BY ELEMENT212. - VIEW OUR PRIVACY POLICY. - VIEW OUR MEXICO BASED WEBSITE

Corporate Recruiter

The Carter team is growing quickly and we are looking for someone who can keep up with the pace and bring in top talent across all levels of the organization. We are looking for a strong candidate who is a quick learner, who can work independently, and pay close attention to details. As a Corporate Recruiter, you will work side by side with executives in the company determining how to best attract and retain talent in their departments. This position will be located at our Anderson, IN location and the base shift will be from 8 – 5pm, but you must be willing to work outside of the required hours if business needs it. There is also light to moderate traveling as needed. For example, you might travel to business meetings, career fairs, and vendor relations events.

Performance Objectives

Source candidates from online platforms and social events for all non-driver positions
Develop and maintain talent pipeline across multiple sites such as LinkedIn, Zip Recruiter, and Tenstreet
Partner with HR Director and Hiring Managers to discuss pay for open/current positions when needed
Create and Update Job descriptions for any and all positions
Practice full discretion for private information shared in the company, including but not limited to drug screen results, pay, and performance discussions
Communicate by email, phone, and text to all candidates
Negotiate pricing with 3rd party staffing agencies when needed
Track turnover in the company for all non-driver positions
Recruit for all terminal locations when needed for non-driver positions
Present “New Hire Presentation” to all new hires
Cultivate and maintain all vendor relationships.
Create and post factual relevant information on all social media accounts that positively reflects Carter.

Employee Value Proposition

Pay will be based on experience.
Potential to earn a Profit Sharing check every quarter based on company’s profitability
401k match up to 4% of annual pay
Carter Employee discounts: Indianapolis Zoo, GM, Sprint, and YMCA (ask for more details)
3 options for Health Care: HAS, HRA, or classic – benefits start after 90 days
Great work life balance off weekends!
Team building events
Opportunity to join the Community Action committee

Transportation Specialist (Multiple Openings)

JOB TITLE: Transportation Specialist

SHIFTS: 1st (8 am-5 pm, M-F), 2nd (2 pm-10 pm, T-S), & 3rd (10 pm-7 am, T-S)

DEPARTMENT: 3PL

STATUS: Hourly

REPORTS TO: Logistics Manager

POSITION OVERVIEW:

The Carter team is growing quickly and we are looking for someone who can keep up with the pace. We are looking for a strong candidate who is a quick learner, who can work independently, and pays close attention to details. As a member of the customer service team, you will be accountable for managing customer relationships through many channels of the order process. You will take complete ownership of the freight by creating and tracking orders, anticipating problems and providing creative solutions to exceed customer expectations.

DUTIES AND RESPONSIBILITIES:

Retain working knowledge of transportation systems after initial training
Initiate contact with carriers and customers when appropriate
Facilitate complete and thorough communication between carriers and customers
Organize and track freight on an appropriate time schedule
Effectively communicate an escalate events through management channels
Compose office appropriate communication through a variety of media
Continue proactive solutions within the network
Provide hands on support during the absence of other team members or during peak times
Work with peers to develop best practices that are shared across all field office networks
Adapt to a changing process, while working towards standardization
Flexible work schedule, with ability to work 3^rd shift operations
Ability to work rotating weekend shifts as needed

EXPERIENCE AND SKILL REQUIREMENTS:

High School diploma required
College degree preferred and/or 1 year transportation & customer service experience
Bilingual (Spanish) speakers preferred
Excellent problem analysis skills
Solid verbal and written communication skills
High stress tolerance and ability to adjust to changing priorities in a fast paced environment
Strong work ethic with a professional, positive attitude

EMPLOYEE VALUE PROPOSITION:

Pay will be based on experience.
Potential to earn a Profit Sharing check every quarter based on company’s profitability
401k match up to 3% of annual pay
3 options for Health Care: HSA, HRA, or classic – benefits start after 90 days
Great work life balance
Team building events

Continuous Improvement Specialist

DEPARTMENT: Continuous Improvement

STATUS: Full Time

REPORTS TO: Assistant Director of Continuous Improvement

REQUIRED TRAVEL: Moderate

JOB SUMMARY:

As a CI Specialist, you touch nearly every area and level of the organization. You will oversee and assist with both internal and external development efforts, playing major roles in new business and facility launches, while also acting as a project manager for multiple continuous improvement efforts. Continuous improvement efforts will range from a wide variety of activities that will create value for both Carter Express and our customers. The applicant will need to be highly organized, as they will be the focal point between different departments and will knowledgeably direct other individuals and ensure timelines are met to achieve objectives. You will need to anticipate and solve problems daily, as well as provide effective communication to all requisite parties.

DUTIES AND RESPONSIBILITIES:

Act as internal project manager and drive continuous improvement initiatives in the workplace to improve efficiencies.
Generate improvement projects after witnessing shortcomings in our operations
Convert procedural developments into an instructional format that is easy to teach
Assist the Analyst Department and other internal departments as necessary
Travel to other Carter and Customer Locations to observe processes in a live environment or participate in new business launches.
Support managers and executives in other departments as necessary.
Direct daily, monthly, and yearly improvement based on key performance indicators
Provide hands-on support during the absence of other team members or during peak times
1^st shift (8:00 to 17:00) work schedule, with the ability to work 2^nd or 3^rd shift as necessary (short term for projects only)

EXPERIENCE AND SKILL REQUIREMENTS:

College degree required
Preferred 1-3 years of transportation/logistics and management experience
Must be highly organized and detail oriented.
Excellent problem solving skills and ability to process data
Strong verbal and written communication skills
High stress tolerance and ability to adjust to changing priorities in a fast paced environment
Strong work ethic with a professional, positive attitude
Microsoft Office Proficiency (Word, Excel, Outlook, Visio)
Knowledge and application of Process Maps and Process Improvement tools a plus.

Carter Logistics offers a benefits package that includes Health, Dental, Vision, and 401(k).

CDL A Solo & Team Truck Drivers 44.5 & 56.5 CPM - Home Weekly

Carter Express is growing our Anderson, IN Operation and is offering fantastic new driver positions!

Carter Express is searching for great driver candidates who are interest in Solo Regional Route or Team Routes.

Solo – Our Drivers are making “Out & Back” Round-trip routes from Anderson, IN to our customers in the NAFTA Highway and back. Our average regional route has our drivers out for 2 to 3 nights per week. Miles vary between routes. Our management team, in Anderson, will share route details with interviewing driver applicants. Drivers work Five (5) days per week. They are Home at least Two (2) days per week (and sometimes home during their work week). Earn up to 44.5 cents/mile. Solo drivers can earn a $2,400 Sign On Bonus.

Team – Our Team Drivers are making “Out & Back” Round-trip routes from Anderson to our customers as far away as AZ and TX (and all points in between). Each of our Teams enjoy a minimum of Two (2) days of Home Time per week. Miles vary between routes. Our Team average 5,000 to 6,500 miles per week. Our management team, in Anderson, will share route details with interviewing driver applicants. Earn up to 56.5 cents per mile. Team drivers can earn a $7,500 Sign On Bonus.

Carter Express enjoys a “truck driver turnover rate” that is about 25% of the national averages in our industry. Carter PRIDE and Carter Culture, for taking care of our drivers, is something we work on each and every day. Our Carter Culture supports our mission to help every driver, and the driver’s family, to be successful. Our drivers enjoy Continuous Support from our management and operations team!

Solo – 12 months experience, or more, 41.5 to 44.5 cents per mile. Plus Sign-On-Bonus
Bonus Programs Available. Safety Bonus (3% of gross wages); Fuel Bonus (Up to $2,400); Idle Bonus (Up to $400); Referral Bonus ($1,500 Per Driver Referred)
Teams – Earn up to 56.5 cents per mile. Plus Sign-On-Bonus
No Touch Freight
Great equipment and maintenance program
Stable and safety orientated company; Over 850 trucks
Affordable benefits; Free Teledoc Program; Paid holidays; Paid vacations
Paid Orientation

If you are a professional Class A driver looking for dedicated year round driving positions and would like to join a dynamic transportation team,

Call our friendly Driver Recruiters at (877) 803-3230.

CDL A Solo Truck Drivers - Dedicated Out Overnight Routes in Vandalia, OH

Solo – Up to 43.5 Cents Per Mile; Plus Sign On Bonus; Plus Three More Bonuses; Out-Overnight Routes employment type: full-time

Carter Express is growing our Vandalia, OH Operation and is offering fantastic new driver positions!

Solo, Dedicated, Out-Overnight Routes. All Routes start in Vandalia, go to our customers and return to Vandalia. Currently, we have Three (3) Routes available.

Option 1: This route runs from Vandalia, OH terminal to Saint Marys (PA) & Ridgway (PA) & Medina (OH) and Back. Miles are 742 round trip plus the extra Stop Pay. Our new driver will deliver this route three times one week and two times the next. On the short week, the driver can get an extra day off or run a local route to complete your week.

Option 2: This route runs from Vandalia to Dixon (IL) & Geneva (IL) & Carol Stream (IL) & Elgin (IL) & Itasca (IL) and Back. Miles are 764 round trip plus the extra Stop Pay. Our new driver will deliver this route three times one week and two times the next. On the short week, the driver can get an extra day off or run a local route to complete your week.

Option 3: This routes runs from Vandalia to Saint Marys (PA) & Ridgway (PA) & Towneville (PA) and Back. Miles are 764 round trip plus the extra Stop Pay. Our new driver will deliver this route three times one week and two times the next. On the short week, the driver can get an extra day off or run a local route to complete your week.

Our management team, in Vandalia, will share more route details when interviewing driver applicants.

Solo drivers earn a $2,400 Sign On Bonus. They are, also, eligible for our Safety & Performance Bonus; our Fuel Bonus and our Driver Referral Bonuses.

Carter Express enjoys a “truck driver turnover rate” that is about 25% of the national averages in our industry. Carter PRIDE and Carter Culture, for taking care of our drivers, is something we work on each and every day. Our Carter Culture supports our mission to help every driver, and the driver’s family, to be successful. Our drivers enjoy Continuous Support from our management and operations team!

Bonus Programs Available. Safety Bonus (3% of gross wages); Fuel Bonus (Up to $2,400); Idle Bonus (Up to $400); Referral Bonus ($1,500 Per Driver Referred)
No Touch Freight
Great equipment and maintenance program
Stable and safety orientated company; Over 850 trucks
Affordable benefits; Free Teledoc Program; Paid holidays; Paid vacations
Paid Orientation

If you are a professional Class A driver looking for dedicated year round driving position and would like to join a dynamic transportation team,

CDL A Solo & Team Truck Drivers - Dedicated Regional & Out Overnight Routes to $79,700 in Hebron, KY

Carter Express is growing our Hebron, KY Operation and is offering fantastic new driver positions!

Carter Express is searching for great driver candidates who are interest in a Dedicated, Team or Solo Routes. Your base pay will depend on your past, verifiable experience.

Option1: We are adding two (2) new Team Routes. These routes are Dedicated and will run from Hebron, KY to San Antonio, TX. Our new teams will make two round trips per week. Depending on experience, our Teams can earn up to 56.5 cents per mile (to the truck) along with 4 Bonus Programs. Miles should be in the 4,800 to 5,200 miles per range.

Option 2: We are adding one (1), Solo Route This Dedicated, Out-Overnight Route starts in Hebron and delivers a drop and hook load to Kansas City, MO and back. Miles are a little over 1,000 per round trip. Our new driver will deliver this route three times one week and two times the next. On the short week, the driver can get an extra day off or run a local route, when available, to complete your week.

Solo drivers can earn $2,400 Sign On Bonus.

Team drivers can earn $7,500 Sign On Bonus (to the truck; split between the drivers).

Carter Express enjoys a “truck driver turnover rate” that is about 25% of the national averages in our industry. Carter PRIDE and Carter Culture, for taking care of our drivers, is something we work on each and every day. Our Carter Culture supports our mission to help every driver, and the driver’s family, to be successful. Our drivers enjoy Continuous Support from our management and operations team!

Bonus Programs Available. Safety Bonus (3% of gross wages); Fuel Bonus (Up to $2,400); Idle Bonus (Up to $400); Referral Bonus ($1,500 Per Driver Referred)
No Touch Freight
Great equipment and maintenance program
Stable and safety orientated company; Over 850 trucks
Affordable benefits; Free Teledoc Program; Paid holidays; Paid vacations
Paid Orientation

If you are a professional Class A driver looking for dedicated year round driving position and would like to join a dynamic transportation team,

Call our friendly Driver Recruiters at (877) 803-3230.

CDL A Team Truck Drivers - Dedicated Home Daily in Andersonville, TN

Carter Express is growing our Andersonville, TN (Knoxville area) Operation and is offering fantastic new driver positions!

Carter Express is searching for great Team Driver candidates who are interest in Dedicated, Home Daily, Team Routes. We have three (3) Team Routes available.

Option 1: Dedicated, Home Daily, Team Routes making Round-trips from Andersonville, TN to Greenville, NC and Back. This new Team will deliver Monday through Friday. The daily miles are 910.

Option 2: Dedicated, Home Daily, Team Routes making Round-trips from Andersonville, TN to Dyersburg, TN; Osceola, AR and Murry, KY and Back. This new Team will deliver Monday through Friday. The daily miles are 858 plus 2 Extra Paid Stop Pays.

Option 3: Dedicated, Home Daily, Team Routes making Round-trips from Andersonville, TN to Jackson, TN and Clarksdale, MS and Back. This new Team will deliver Monday through Friday. The daily miles are 929 plus 1 Extra Paid Stop Pay.

Each new team will be eligible for a Sign On Bonus ($7,500 for the Team), a Quarterly Safety & Performance Bonus (an extra 3% of gross wages), a Fuel Bonus (up to $2,400 per year) and a Driver Referral Bonus ($1,500 for each solo driver and $3,000 for each team). Our management team, in Andersonville, will share route details with interviewing driver applicants. Deliveries are Monday through Friday. You are off “Every Weekend”.

Carter Express enjoys a “truck driver turnover rate” that is about 25% of the national averages in our industry. Carter PRIDE and Carter Culture, for taking care of our drivers, is something we work on each and every day. Our Carter Culture supports our mission to help every driver, and the driver’s family, to be successful. Our drivers enjoy Continuous Support from our management and operations team!

Teams earn up to 56.5 cents per mile. $7,500 Sign-On-Bonus; Plus Fuel Bonus; Plus Idle Bonus; Plus Referral Bonus
No Touch Freight
Great equipment and maintenance program
Stable and safety orientated company; Over 850 trucks
Affordable benefits; Free Teledoc Program; Paid holidays; Paid vacations
Paid Orientation

If you are a professional Class A driver looking for dedicated year round driving position and would like to join a dynamic transportation team,

Call our friendly Driver Recruiters at (877) 803-3230.

CDL A Team Truck Drivers - Dedicated Home Weekly - Guaranteed Miles

Truck Drivers!! Carter Express is searching for great new Dedicated System, Team Driver candidates who are interested in a Guaranteed Miles and Income per week program. This is a Dedicated System…a Dedicated customer…Dedicated Delivery destinations…Dedicated Inbound Freight Program…Dedicated Equipment. It does not get any better than that.

Our San Antonio Operations continues to grow. Drivers, tractors, trailers and our customers will be domiciled in San Antonio.

Option 1: San Antonio to North Carolina and Back. These San Antonio Teams enjoy a 5,500 Mile Per Week Guarantee. Our experienced Teams are earning 56.5 cents per mile. At just the “Guarantee” miles, that’s over $3,100 of income per week. Most of our San Antonio drivers are getting well over the Guarantee miles and making even more money.

Option 2: San Antonio to Dayton, OH and Back. This is a Dedicated Route. These San Antonio Team run 5,000 Miles Per Week. Our experienced Teams are earning 56.5 cents per mile. Our current Teams are turning this routes in 4.5 to 5 days per week. So, good Home Time at 2 to 2.5 days per week.

And, if you know Carter Express, you already know we have one of the lowest driver turnover rates in the industry. Carter Express enjoys a “truck driver turnover rate” that is about 25% of the national averages in our industry. Carter PRIDE and Carter Culture, for taking care of our drivers, is something we work on each and every day. Our Carter Culture supports our mission to help every driver, and the driver’s family, to be successful. Our drivers enjoy Continuous Support from our management and operations team!

Our new Teams will receive a Brand New 2019 Volvo VNL760 Tractors reserved for you!

AND…For a limited time, we have a $7,500 SIGN ON BONUS to offer our new Teams!!!

The Sign On Bonus will be paid over a six (6) month period. That’s an extra $625 of bonus money per month per new driver!!!

Routes are “Out and Back”. 100% No Touch Freight!

Up to 56.5 cents per mile for Team Drivers. 5,500 mile per week Guarantee
$7,500 Sign On Bonus
850+ tractors, Stable and Safety Oriented company
Full Benefits Program including free Teledoc

So good pay; good miles; good sign on bonus; good equipment; good company culture; happy drivers!! If you are part of a professional Class A Driver Team looking for dedicated year round lanes,

Call our friendly Driver Recruiters at (877) 803-3230.

Transportation Specialist 3rd Shift

POSITION OVERVIEW:

The Carter team is growing quickly and we are looking for someone who can keep up with the pace. We are looking for a strong candidate who is a quick learner, who can work independently, and pays close attention to details. As a member of the customer service team, you will be accountable for managing customer relationships through many channels of the order process. You will take complete ownership of the freight by creating and tracking orders, anticipating problems and providing creative solutions to exceed customer expectations. This position will be located at our Anderson, IN location and base shift will be from 10 pm – 7 am (Tuesday-Friday), and 10am-6pm (Saturday).

DUTIES AND RESPONSIBILITIES:

Retain working knowledge of transportation systems after initial training
Initiate contact with carriers and customers when appropriate
Facilitate complete and thorough communication between carriers and customers
Organize and track freight on an appropriate time schedule
Effectively communicate an escalate events through management channels
Compose office appropriate communication through a variety of media
Continue proactive solutions within the network
Provide hands on support during the absence of other team members or during peak times
Work with peers to develop best practices that are shared across all field office networks
Adapt to a changing process, while working towards standardization
Flexible work schedule, with ability to work 3^rd shift operations
Ability to work rotating weekend shifts as needed

EXPERIENCE AND SKILL REQUIREMENTS:

High School diploma required
College degree preferred and/or 1 year transportation & customer service experience
Bilingual (Spanish) speakers preferred
Excellent problem analysis skills
Solid verbal and written communication skills
High stress tolerance and ability to adjust to changing priorities in a fast paced environment
Strong work ethic with a professional, positive attitude

EMPLOYEE VALUE PROPOSITION:

Pay will be based on experience.
Potential to earn a Profit Sharing check every quarter based on company’s profitability
401k match up to 3% of annual pay
3 options for Health Care: HSA, HRA, or classic – benefits start after 90 days
Great work life balance
Team building events